How can we help you?

What are fixed memberships versus recurring memberships?

Fixed memberships are a lump sum upfront cost and have an expiration date.
Recurring memberships are a monthly direct debit payment taken each month on a rolling contract basis.

Can I visit the facilities before I join?

Prospective members are welcome to visit the facilities. You would need to book an appointment to be shown around during reception hours. Please note we do not do trial sessions. Please email customersupport@charterhouse.co.uk with an preferred date and time.

Is there a set up fee?

Yes there is a set up fee on our recurring memberships.

How can I join?

The easiest and quickest way to join is to purchase a membership online. Go to our Club Membership page. Click on the membership ‘buy now’ button.

What is the Month in Hand shown when purchasing a membership?

The Month in Hand; is taken in advance to guarantee members pay the final months membership.

What is the pro rata value shown when purchasing a membership?

The membership works on a pro rata basis. It will calculate based on a daily rate to
cover a membership that starts part way through the standard month.

How can I get a membership card?

Once you have taken out a membership, visit Charterhouse Club reception, who will be able to create a new membership card.

How do I book an activity ?

You can book an activity via your online account. My Account > Dashboard > Book an Activity button.

How do I freeze my account ?

You can freeze your account if you have a valid reason. My Account > Membership > Manage Membership > Submit a Freeze Request. For more information refer to the terms and conditions or contact customersupport@charterhouseclub.com

How do I cancel my membership?

You can cancel your membership via your online account. My Account > Membership > Manage Membership > Cancel Membership

How do I cancel a booking ?

You can cancel a booking via your online account. My Account > Bookings > Activity > Cancel Booking.

Can I bring a guest?

You can bring up to three guests. This is on a pay as you go basis bookable at Reception. You are responsible for your guests whilst they are on site.

Does my membership include access to other activities?

Members are entitled to book and use, the many other facilities available onsite on a pay as you go option. The only exclusion to this is Golf. You must be a Golf member to play golf.

When will my direct debit be taken?

All direct debits are taken on the 24 th of the month. All information is sent to the bank on the 10 th of the month. The period covered by the payment is for the 24 th of the month to the 23rd of the following month.

If I cancel a booking will I get my money back?

Credits only apply to bookings that are paid for. Credits are not given on items included Free of Charge in your membership fees.
Credits may apply to items paid for directly. To receive a credit, you would need to cancel the booking a minimum of 2 hours before. A credit will automatically be applied to your account. This credit can be then used at a later date.

What happens if I lose my membership card?

Membership cards are required by all members to gain access. Lost cards must be replaced. There will be a small charge incurred for replacement cards. Please ask at reception.

What temperature is the pool ?

The pool is normally set at 27.7

What is the age limit for the gym ?

To use the equipment in our gym unaccompanied you must be 18 years old.
If you are between 14-17 you can use the gym if supervised. Surpervision is classed as a Fitness Instructor or Parent that is a current member.
Free weights are not permitted for under 18.